Introduction
These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.nelooq.com. The owner and operator of the Site is nelooq trading and services company registered in the Qatar (“Qatar”), with its office located at Abu Hamour in the Qatar.Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.
You agree to use nelooq.com website (the "Website") only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree that you will not access or attempt to access the Website other than through the interface that is provided by nelooq.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of nelooq.com
You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.
You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which nelooq.com may suffer) of any such breach..
Your account and amendment to the terms of use
You may be required to register with nelooq.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to nelooq.com including those set forth in these Terms & Conditions, nelooq.com reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on April 04, 2022, Terms and Conditions Agreement applies from this date onwards.
Intellectual property
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of nelooq.com or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of nelooq FZ-LLC. nelooq.com and its suppliers and licensors expressly reserve all intellectual property rights in all Content.Legal capacity to make agreements and transact
All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively "Content") is owned or licensed property of nelooq.com or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of nelooq FZ-LLC. nelooq.com and its suppliers and licensors expressly reserve all intellectual property rights in all Content.Prices
Base Currency : All fees and prices are in Qatar Dirhams (QAR)Changing of Prices : nelooq.com prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
Typographical : Errors nelooq.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, nelooq.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
Additionally, all hyperlinks to other Web sites from nelooq.com are provided as resources to customers looking for additional information and/or professional opinion. nelooq.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.
Data Security Policy
We take appropriate measures to protect your personal information, but no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its security.We Don't Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:Service providers who help us operate our website and provide our services.
Law enforcement, regulatory authorities, or as required by law.
Shipping methods
All orders may require 24-48 hours processing time before shippingnelooq.com does not process orders during weekends
No deliveries will be made on Fridays
nelooq.com does not guarantee same day shipping
nelooq.com does not offer International shipping options at this time.
Exact delivery times cannot be guaranteed.
nelooq.com will NOT deal with or provide any services or products to OFAC sanctioned countries in accordance with the law of Qatar This shipping method available only for Qatar but except some areas which is far from the city.
Orders
Placing An Order : Placing an order can be done from the website, by telephone nelooq.com. Should you place an order from the website, you have to be sure that personal data is correct and updated. nelooq.com suggests the Customer to proof-read his/her form several times before validating an order. nelooq.com is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.Processing Time : You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. nelooq.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Order Acceptance Policy : Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. nelooq.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. nelooq.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.
Order Acknowledgement : nelooq.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your nelooq.com ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.
Change Orders : You may request a change to your order provided the order has not already been charged to your account. Please call us during nelooq.com hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
Cancel Orders : You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during nelooq.com hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day
Cancelling Order : You may cancel your order immediately prior to shipping for any reason.
Delivery/Shipment Policy : Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement
Payment
nelooq.com currently offers COD (“Cash on Delivery”) payments and Paypal. However, Cash On Delivery option is only applicable within Qatar. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user's computer is/was infected with a virus or malicious software. nelooq.com or its associated partners and employees cannot be held responsible in such a scenario or circumstance.nelooq.com reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. nelooq.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.
